Customer services

ASAP Tickets wants to hear from you! ASAP Tickets is constantly evolving to provide easier, more convenient service. Let us know how we're doing! If you are having any difficulties, please see the FAQ section for answers to the most common questions from our customers.

Customer Services

For all customer service related questions, please email us at customerservice@asaptickets.co.uk

0800-411-8789 +1-800-750-2238 +63-2-6727832 +34-911-881-607 +39-06-94809637 +972-3-7219252

Monday - Sunday: 24/7

ASAP Tickets wants to hear from you! ASAP Tickets is constantly evolving to provide easier, more convenient service. Let us know how we are doing! If you are having any difficulties, please see the FAQ section for answers to the most common questions from our customers.

General questions

How does ASAP Tickets offer such low fares?: ASAP Tickets, a brand belonging to International Travel Network LLC, has access to unpublished fares negotiated by ITN LLC and partner consolidators that do not sell directly to the general public. Unlike most consolidators in the US who cater only to travel agents, ASAP Tickets sells directly to passengers. ITN LLC has negotiated discounted fares with airlines such as Philippine Airlines, Brussels Airlines, Qatar Airways, Jet Airways, Ethiopian Airlines, Iberia Airlines, Royal Air Maroc, Gulf Air, LOT Polish Airlines, Air Berlin, El Al Airlines, Egypt Air, and Turkish Airlines. In addition, we have access to discounted fares of Delta Airlines, United Airlines, American Airlines, Air France, Lufthansa, British Airways, South African Airlines, Japan Airlines, Asiana Airlines, Korean Air, Cathay Pacific, Emirates Airlines, Swiss Airlines, Austrian Airlines, and many others.
Do I need a passport? Visa?: Passport: You will need a valid passport to travel internationally. Visa: Requirements for Visas vary depending on the country. Some countries even require transit Visas. It is best you check with the foreign consulate of the country you are going to, as well as, transit countries.
ASAP Tickets has partnered with VisaHQ to advise on Visas and Passports and help with the necessary documents at discount prices. Passport and Visa services are provided by VisaHQ. ASAP Tickets and International Travel Network LLC (ITN) will not be responsible for any services and information provided by VisaHQ. To apply for Visa or Passport, please Go Here!
Can I amendment or get a refund from my tickets?: Most discounted tickets are non-refundable and non-amendmentable. However, this varies depending on the airline. Airlines that allow amendments or refunds may charge a penalty fee for the service, which your agent will quote at the time of purchase. Penalty fees are subject to airline rules. Amendments: If fare rules allow for amendments, a £250 processing fee will be charged along with any airline penalty and fare difference. Refunds: If fare rules allow for refunds, a £250 processing fee will be charged along with any airline penalty.
Can I cancel my ticket?: If you know you cannot travel, you must cancel your tickets with ASAP Tickets or with the airline. All bookings must be canceled at least 24 hours in advance. If you fail to cancel your ticket, the airline will treat the ticket as a "No Show" and the ticket automatically loses its value; therefore cannot be amendmented nor refunded. Note: If you have a paper ticket rather than an e-ticket, you must return the paper ticket to ASAP Tickets before we can process any kind of refund or amendment.
How do I cancel or amendment my tickets?: For reservations changes, please contact our Customer Service Department at 0800 411 8789 to speak to one of our representatives who will assist you with the proper online forms to fill out and submit. Once submitted, the customer service representative will process your request. ASAP Tickets customer service representatives are available by phone Monday through Friday, 9:00 am to 5:00 pm.
What if I miss my flight?: Missed flights are considered by the airline as a “No Show” and immediately suspended. Suspended tickets have no value and cannot be amendmented nor refunded. ASAP Tickets is unable to reinstate tickets that have been suspended by airlines.
What if my name/flight/fare is incorrect on my ticket?: Once a ticket has been issued, ASAP Tickets has a 24 hour grace period to void the ticket transaction without any airline penalties. Once this period is over, the fare restrictions determine whether we are able to make any corrections and any penalties that may be assessed. Also, a voided ticket does not ensure the same ticket is available to book again. Passenger names provided must match the names shown on passports. Even a small mistake in the name can cause a major inconvenience for passengers during their travel. Sometimes a mistake can even prevent a passenger from using their tickets. Additionally, the process of correcting names on previously issued tickets is complicated and many airlines do not allow it. We kindly ask that you double check the names you provide.
Are my tickets transferable?: All tickets are non-transferable and name changes are not permitted.
Can I book tickets online?: No. Although you can access our fare database online based on your search criteria, most of our discounted fares are unpublished and can only be booked by calling one of our ASAP Tickets agents at 0800 411 8222 (landline). When planning and reviewing a quote online, keep in mind that discounted fares go very fast. What you see in your online quote is the lowest applicable fare for the selected cities and dates, and may not reflect actual seat availability. Our agents are happy to find you the specific fare you see in our database for the dates you have selected or suggest alternative dates for that fare. In most cases, the more flexible you are in your planning, the better your chances of booking the best fare
What’s an e-ticket?: An e-ticket is an electronic ticket which replaces traditional paper tickets. Once you confirm and pay for your itinerary, an electronic ticket is issued and an electronic ticket file is attached to your reservation and can be accessed by the airline(s).
How is my ticket shipped and can I track it?: ASAP Tickets issues mostly e-tickets. Once your electronic tickets are issued, you will receive an email confirmation which will include the ticket number, and the reservation numbers for each airline you’ll be traveling on. For paper tickets, you can choose to ship your tickets through UPS or Fedex. When shipping Fedex or UPS, your agent can provide a tracking number you can use to track your ticket. ASAP Tickets is not liable for lost or delayed tickets.
When will I receive my ticket?: E-ticket confirmation will be e-mailed to you after ASAP Tickets has ensured the ticket has been issued. General shipping for paper tickets is three to fifteen business days. When necessary, please check with your agent to arrange rush delivery.
How can I view my itinerary?: ASAP Tickets agents will email the itinerary to you, however, you can view and access your itinerary anytime at Manage Your Trip by entering your 6 digit reservation number and last name.
When are agents available?: ASAP Tickets travel agents are available by phone and email 24 hours Monday through Sunday.
Can I get a ticket last minute?: Yes, ASAP Tickets specializes in discounted last minute deals, so we’re likely to find you a seat, even hours before a flight!
I don't know when I'm coming home. Can I buy an open-ended ticket?: No, unfortunately ASAP Tickets no longer sells open ended tickets.
Can I buy a one-way ticket?: Yes, ASAP Tickets has specially negotiated one way fares. However, please ensure you are eligible. Many countries restrict entry on one way tickets to their citizens and will require proof of return ticket. Please check with an agent.
Can I accrue mileage?: Mileage accrual depends on airline rules. Some fares do not allow mileage accrual, while others can earn you more than 100% on miles. Its good to check with the airlines, as ASAP Tickets is not responsible for mileage credits.
Can I get a seat for an infant?: Most airlines will let you purchase a seat for an infant, but you will need to pay a child fare. Some airlines will not allow an infant on a separate seat. Please check with an agent.
What kind of extra discounts can I get for infants and children? What about seniors, military, or youth discounts?: Infants and children discounts: Most airlines provide discounts for infants up to 24 months old, and children from 2-11 years of age. The fare for infants is usually 10% of an adult fare, while the usual fare for children is 75% of an adult fare, plus taxes and fees. However, some discounted tickets have no additional reductions for infants or children. Please check with an agent for discount information.
Senior, military or youth discounts: Often, our discounted fares are already less expensive than most regularly published fares. Any additional discounts depend on the airline. For example, while some airlines provide a 10% discount for youth, others don’t. So it’s worth it to ask an agent.
What about the luggage allowance and fees?: Luggage allowance and fees vary depending on the airline. Please check directly with the airline for the most up to date luggage allowance, fees and restrictions. See airlines links here.
Where do I get my luggage?: Although there are exceptions, generally when traveling from the US abroad, you will be able to collect your luggage at your final destination. Generally, on return trips back, passengers have to go through immigration and customs at their first point of entry into the US. This means presenting your passport and clearing immigration at your first point of entry in the US. Once you clear immigration, you will then collect your luggage and go through customs clearing. If connecting to another domestic flight in the US, you will have to drop off your luggage with the connecting carrier. Usually, airlines will have counters near customs, where bags can be dropped off by connecting passengers. Much depends on the customs laws and regulation of the country you are in. Check with an agent, should you have questions.
Can I request seat assignments, meals, or a wheelchair?: Yes, contact your ASAP Tickets agent. From seat assignments to meal options, your agent can provide service on your special requests.
What should I do in the event of an involuntary schedule change on my reservation?: Should an involuntary schedule change occur, please email ASAP Tickets Customer Service with your contact information and reservation information, or call (800) 750-2238 . We strongly encourage you to always reconfirm all flights with airlines at least 72 hours before departure.

Rules and conditions of ASAP Tickets

Disputes

The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), the Service, or the Website shall be BINDING ARBITRATION administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against the Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding. By using the Website or the Service in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and the Company (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against the Company (except for small-claims court actions) may be commenced only in the federal or state courts located in San Francisco, California. You hereby irrevocably consent to the jurisdiction of those courts for such purposes. This Agreement, and any dispute between you and the Company, shall be governed by the laws of the state of California without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act. You can decline this agreement to arbitrate by filling out an arbitration opt out letter and sending it to our email info@asaptickets.co.uk within 30 days of first accepting these Terms.

Fraud prevention measures

International Travel Network LLC, as a leading consolidator to Africa, is committed to offer competitive fares to our customers residing in the UK. We know many of our customers have relatives and friends abroad who may want to visit our customer in the US or even relocate permanently. That is why we offer competitive one-way and round-trip fares from a wide selection of departure points abroad. Recently, some of our customers have become victims of a scam.

Scammers are increasingly sophisticated, and it no longer takes a "fool" to be a victim. Perpetrators of fraudulent campaigns invest careful time with their victims, setting up a relationship of trust, confidence and if possible, even romantic involvement. Once a close relationship is established, a request or plea for help is usually made. Typically, a state of emergency is created and our clients are asked for help with visa, airline ticket, a large inheritance, or other legal problem.

It is possible to have a real, honest and lasting relationship with someone from abroad. Nevertheless, no matter where you met and what the circumstances are, we strongly encourage all our customers to be cautious when purchasing tickets for individuals residing abroad. Due to the extreme level of scam activity in some countries, we strongly advise a background check.

International Travel Network LLC requires credit card verifications for all third party credit card transactions. It protects us against daily fraud attempts. We are very unhappy to learn about any fraud that affects our customers. This is why we are sharing this recent experience with you - our customers. We hope that this information is helpful and wish your friends and relatives a safe flight and satisfying stay in the UK.

Billing information

Please note: The billing address must match exactly the address on the credit card statement. Those customers who wish to purchase tickets for relatives or friends will be contacted by an ITN LLC billing support representative to initiate a three way call to authorise the purchase directly with the issuing bank. Some credit and/or debit cards may have daily limits; please ensure with your bank that you have sufficient funds for the purchase of your ticket(s). The fares are not guaranteed until the tickets are issued.

Itinerary information

The names of the passengers provided must match the names shown on the passports. Once the tickets are issued, they are non transferable. Even a small mistake in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Remember that many of the deeply discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee, if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide as this is the best way how to avoid the inconveniences connected with the name corrections.

Change of aircraft en route

Sometimes you must change aircraft en route even though your ticket may show only one flight number and have only one coupon for that flight. Further, in the case of some travel, one of your flights may not be identified at the airport by the number on your ticket, or it may be identified by other flight numbers in addition to the one on your ticket. At your request, the seller of this ticket will give you details of your change of aircraft, such as where it will occur and what aircraft types are involved.

Travel documents

Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Travelling on a one way ticket may be restricted. If you are travelling on a one way ticket, it is your responsibility to make sure you are eligible. ITN LLC agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.

General rules and conditions

Fare restrictions and rules

1. Cancellations and refunds
- a) Cancellation and refunds before departure not permitted.
- b) Cancellation and refunds after departure not permitted.
2. Exchanges
- a) Changes before departure not permitted.
- b) Changes after departure not permitted.

The above confirmed tickets are non reroutable and non transferable.

If fare rules allow refunds and/or exchanges, a £250.00 ITN LLC fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ITN LLC (recalled commissions). Reservations for tickets to be refunded and/or exchanged must be cancelled at least 24 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure. All exchanges are subject to fare difference and fare rules applicable on the date of change.

After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. Please pay attention to the fare restrictions of your tickets. I f you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and ITN LLC has no power to override these restrictions.

The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. ITN LLC cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory. Once the tickets are issued, they are subject to fare restrictions.

Baggage information

The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.

Conditions

International Travel Network LLC (ITN LLC) strongly recommends travel insurance. At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. ITN LLC is not responsible for any schedule changes. Please, contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact ITN LLC or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are travelling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in the possession at check-in. In the event of non reconfirmation, or visa/passport issues, ITN LLC shall not be responsible for denied boarding. ITN LLC is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.

Once the tickets are issued, ITN LLC is unable to make any changes. All changes are subject to fare restrictions and rules once the tickets are issued. ITN LLC reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed.

Liability waiver

I understand that International Travel Network LLC is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold International Travel Network LLC responsible should any of these suppliers:

Fail to provide the travel services I have purchased
Fail to comply with any applicable law
Engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience

I accept that International Travel Network LLC is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. International Travel Network LLC does not provide or sell travel insurance.

Credit card chargebacks

You have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call ASAP Tickets prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, ASAP Tickets will work with you in resolving your concerns. ASAP Tickets retains the right to dispute any chargeback that it believes is improper, as described more fully below. ASAP Tickets also retains the right to fully cancel any booking in the event of a chargeback related to that booking.

ASAP Tickets deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.

Chargebacks resulting from non-cancellable bookings in the event that ASAP Tickets or the airline cannot provide a refund, whether or not the booking is used.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
Chargebacks arising from the airline’s failure to deliver a product or service in a manner that’s consistent with the airline’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of ASAP Tickets.
Chargebacks related to the services or products that have been used fully or partially by you.

For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you.

You hereby unconditionally authorize TRAVELTECH ENTERPRISES LTD to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.

You hereby unconditionally authorize TRAVELTECH ENTERPRISES LTD to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank.

COVID-19 WAIVER OF LIABILITY

You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For the latest travel supplier requirements, check the supplier’s home page. We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund. If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we may charge a nonrefundable fee for such services. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy. YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS DESCRIBED ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.

Special travel arrangements by ASAP Tickets

Seat assignment: You can ask an agent to assign aisle or window seats. For security reasons, the airline will not allow us to assign emergency exit rows. Emergency exit row seating is assigned the day of departure at the airport. Passengers have to meet airline requirements in order to be seated in emergency rows.

Aircraft specifics: Our agents are happy to let you know information about the aircraft you'll be flying in. Agents are aware of details about the type of aircraft. The agent will let you know whether you are flying on a jet or propeller, wide body or narrow body aircraft, number of engines, etc. and will describe the aircraft if requested.

Meals: ASAP Tickets can always request special meals. These meals can be vegetarian, lactose free, low cholesterol, kosher, Moslem, Hindu, for a baby or child, diabetic, etc. Different airlines have different options, but ASAP Tickets will work to accommodate your preferences.

Other assistance: If you need special assistance, ASAP Tickets agents can request wheelchairs or find other ways to make you more comfortable. Please speak to an agent and let them know your needs.

Baggage: Baggage allowance depends on the airline and the destination. Most airlines allow up to 2 bags each, with a maximum 50 pounds, as well as one carry on and a purse or laptop. Always check directly with the airline for up-to-date information. Exceptions for destinations apply.

Warsaw Convention

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
Please read the regulations below. Note: When you purchase this ticket, you agree to accept these rules and restrictions.

WARSAW CONVENTION AND MONTREAL CONVENTION
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.

NOTICE OF LIABILITY LIMITATIONS
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows:

There are no financial limits in respect of death or bodily injury.
In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (approximately EUR 1,300; US $1,700) per passenger in most cases.
For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; US $7,100) per passenger in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air.Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:

16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Notice of Contract Terms Incorporated by Reference

Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier's individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
The Conditions may include, but are not restricted to:

Conditions and limits on the carrier's liability for the bodily injury or death of passengers.
Conditions and limits on the carrier's liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants and representatives, including any person providing either equipment or services to the carrier.
Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier's right to refuse carriage.
Rights of the carrier and limits on the carrier's liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.

You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

DENIED BOARDING: Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier's check-in deadline (carrier shall insert either "of _ minutes prior to each flight segment" or "(which are available upon request from the air carrier)" here), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent. BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage:Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3400.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

Revision date September 11, 2013